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Refund and Exchange Policy

If you are unhappy with your purchase, drop us a call or Whatsapp us at 8483 3660 within 24 hours from time of purchase/delivery. To qualify for refund/exhange, the product must NOT be damaged or re-potted. The products must be returned to A Tilly A Day @ Waterway Point 02-03 within 3 days upon notifying us of your intention to return.

E-store purchase can be Pick Up at our store at Waterway Point 02-03 between 11am to 8pm.

Our Delivery Charge is $25 for next day/specific day delivery. Free delivery for $250 purchase.

For Monday and Thursday, Delivery Charge is $10. Free delivery for $150 purchase. Order must be submitted and paid by Sunday 3pm for Monday Delivery, Wednesday 3pm for Thursday Delivery. Customers are not allowed to choose the timing for Monday and Thursday Delivery. For unsuccessful delivery, re-delivery charge applies.

Online purchase can be paid by credit card OR offline by PayNow to UEN 53320972B. Please WhatsApp us at 84833660 for any enquiries. Please note that no reservation of plants is allowed, plants will only be put aside for you after payment is made.